Your cart is empty
Continue shoppingArticle 1 – Definitions
In these general terms and conditions, the following definitions apply:
Right of Withdrawal: the period within which the consumer can exercise the right of withdrawal;
Consumer: the natural person who does not act for commercial, entrepreneurial, or professional purposes and who concludes a distance contract with the professional;
Day: calendar day;
Fixed-term Contract: a distance contract relating to a specified number of products and/or services, the provision and/or purchase obligation of which is distributed over time;
Durable Medium: any means that allows the consumer or professional to store information addressed personally to them, allowing future consultation and unaltered reproduction of the stored information;
Right of Withdrawal: the consumer’s ability to withdraw from a distance contract within the established period;
Professional: the natural or legal person offering products and/or services to consumers at a distance;
Distance Contract: a contract concluded within a system organized by the professional for the distance sale of products and/or services, using exclusively one or more means of distance communication up to the conclusion of the contract;
Means of Distance Communication: any method that can be used to conclude a contract without the consumer and professional being simultaneously present in the same place;
General Terms and Conditions: these general terms and conditions applicable to the professional.
Article 2 – Identity of the Professional
Company Name: Ava Vancouver
Registration Number: 95293884
Trademark: Ava Vancouver
VAT Number: NL005143340B62
Customer Service Email: info@AvaVancouver.com
Article 3 – Applicability
These general terms and conditions apply to every offer made by the professional and every distance contract concluded between the professional and the consumer.
Prior to concluding the distance contract, the text of the general terms and conditions is made available to the consumer. If this is not reasonably possible, the consumer will be informed before concluding the distance contract where the terms and conditions can be viewed and that they will be sent free of charge upon request.
If the distance contract is concluded electronically, the text of the general terms and conditions is made available in electronic form so that it can be easily stored on a durable medium.
If specific terms apply to certain products or services, these apply in addition. In case of conflict, the provision most favorable to the consumer prevails.
Any null or void provisions do not affect the validity of the remaining terms.
Article 4 – The Offer
If an offer is limited in duration or subject to conditions, this will be clearly stated.
The offer is non-binding. Ava Vancouver reserves the right to modify it.
Product and/or service descriptions are prepared as accurately as possible. Obvious errors or typos do not bind the professional.
Product images are faithful representations, but colors may differ from the actual product.
Each offer contains clear information on the rights and obligations resulting from acceptance, including:
the price, excluding customs duties and import VAT, payable by the customer;
shipping costs;
methods of concluding the contract;
the presence or absence of the right of withdrawal;
payment, delivery, and execution conditions;
duration of the offer’s validity;
any other languages in which the contract may be concluded.
Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and complies with the applicable conditions.
If acceptance occurs electronically, Ava Vancouver will promptly confirm receipt of the acceptance. Until this confirmation is sent, the consumer may dissolve the contract.
The professional will adopt appropriate technical and organizational measures to ensure data transmission security.
Ava Vancouver may verify whether the consumer can fulfill payment obligations. For valid reasons, the company reserves the right to refuse the order.
With the product or service, Ava Vancouver will provide the consumer in writing (or on a durable medium) with:
the business address for complaints;
the procedure for exercising the right of withdrawal (or communication of its exclusion);
warranty and after-sales service conditions;
termination conditions if the contract duration exceeds one year.
Article 6 – Right of Withdrawal
The consumer has 14 days to withdraw from the contract without providing reasons.
The period starts from the day the consumer or a designated third party receives the product.
During this period, the consumer must handle the product with care.
Withdrawal must be communicated in writing or by email within 14 days to info@AvaVancouver.com. The product must then be returned within 14 days of the communication.
If not communicated or the product is not returned on time, the contract becomes binding.
Article 7 – Costs of Withdrawal
Return costs are the responsibility of the consumer.
If the consumer has already paid, Ava Vancouver will refund the amount within 14 days of withdrawal, provided the products have been received or proof of shipment exists.
Article 8 – Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
products made according to consumer specifications or customized;
products of a personal nature;
products that cannot be returned by their nature;
perishable goods;
newspapers, magazines, audio/video recordings, and sealed software opened by the consumer;
sealed hygiene articles opened by the consumer.
For services, the exclusion applies if performance has started with the consumer’s explicit consent before the withdrawal period expires.
Article 9 – Price
Prices will not increase during the offer validity period, except for VAT changes.
Variable prices linked to financial markets will be clearly indicated.
All prices are subject to typographical errors.
Article 10 – Conformity and Warranty
Ava Vancouver guarantees that the products comply with the contract and specified requirements.
Defects or delivery errors must be reported within 14 days.
The warranty does not cover damage caused by misuse or unauthorized modifications.
Article 11 – Delivery and Execution
Delivery is made to the address provided by the consumer.
Orders will be processed within 30 days, unless otherwise agreed.
If not possible, the consumer will be informed and may withdraw with a refund within 14 days.
The risk of loss or damage passes to the consumer upon delivery.
Article 12 – Fixed-term Contracts, Termination, and Extension
The consumer may terminate with a maximum notice period of one month.
Contracts cannot be tacitly extended beyond the legally permitted terms.
Article 13 – Payment
Unless otherwise agreed, payments must be made within 7 days of the expiry of the withdrawal period.
Any errors in payment details must be reported immediately.
In case of non-payment, Ava Vancouver may charge reasonable recovery costs.
Article 14 – Complaints
Complaints must be submitted within 7 days of noticing the defect.
Ava Vancouver will respond within 14 days.
If unresolved, the complaint may be submitted to dispute resolution procedures.
Article 15 – Disputes
These general terms and conditions are governed exclusively by Dutch law, even for consumers residing abroad.
